CONTACT US

* Subject Area

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The National Commission for the Certification of Crane Operators (NCCCO) is located at:

Headquarters

2750 Prosperity Avenue, Suite 505
Fairfax, VA 22031 U.S.A.
703-560-2391
703-560-2392 (fax)

Florida Regional Office

1960 Bayshore Blvd.
Dunedin, FL 34698 U.S.A.
727-449-8525
727-461-2746 (fax)

Western Regional Office

5250 S. Commerce Drive, Suite 100
Murray, UT 84107 U.S.A.
801-363-2693
801-363-3806 (fax)

California Regional Office

1095 Hilltop Drive, #346
Redding, CA 96003 U.S.A.
209-206-5359

Texas Regional Office

562 S. Highway 123 Bypass, #152
Seguin, TX 78155 U.S.A.
210-336-3920

Who to Contact

If your inquiry is about:	Contact:	Phone/Email
Accounts Payable	Don Rubis	703-560-2391 ext. 211 drubis@nccco.org
California Questions	Richard Thompson	209-206-5359 rthompson@nccco.org
Candidate Application Processing — Computer-Based Testing	Patrick Pacheco	727-449-8525 ext. 359 ppacheco@nccco.org
Candidate Application Processing — Practical Exams	Jennifer Warner	727-449-8525 ext. 430 jwarner@nccco.org
Candidate Application Processing — Written Exams	Kim Qualls	727-449-8525 ext. 487 kqualls@nccco.org
Candidate, Certification, and Recertification Issues	Makeda Evans	703-560-2391 ext. 202 mevans@nccco.org
Candidate, Certification, and Recertification Issues	Korey Crawford	703-560-2391 ext. 204 kcrawford@nccco.org
Certification Verification	Online Verification	www.verifycco.org
	Makeda Evans	703-560-2391 ext. 202 mevans@nccco.org
	Korey Crawford	703-560-2391 ext. 204 kcrawford@nccco.org
Legislative/Regulatory Questions	Matt Shaw	703-560-2391 ext. 210 mshaw@nccco.org
Media Inquiries	Graham Brent	703-560-2391 ext. 205 gbrent@nccco.org
Test Site Coordinator Login	Tara Whittington	703-560-2391 ext. 206 twhittington@nccco.org
Practical Test Set-Up/CAD Drawings	Erin Jones	801-363-2693 ext. 301 ejones@nccco.org
Practical Exam Audits	Erin Jones	801-363-2693 ext. 301 ejones@nccco.org
Practical Examiner Accreditation Verification	Jeniel Shaw	801-363-2693 ext. 302 jshaw@nccco.org
Practical Examiner Login	Jeniel Shaw	801-363-2693 ext. 302 jshaw@nccco.org
Practical Examiner Workshop Inquiries	Jeniel Shaw	801-363-2693 ext. 302 jshaw@nccco.org
Report Certificant Misconduct	Program Integrity Hotline	1-833-30-NCCCO (toll-free) programintegrity@nccco.org
Testing Accommodations	Tara Whittington	703-560-2391 ext. 206 twhittington@nccco.org
Training Providers	Tara Whittington	703-560-2391 ext. 206 twhittington@nccco.org
Website	Paul Knapp	703-560-2391 ext. 212 pknapp@nccco.org

Staff List

Headquarters

Name	Title	Phone	Email
Graham Brent	Chief Executive Officer	703-560-2391 ext. 205	gbrent@nccco.org
Joel Oliva	Director of Operations	703-560-2391 ext. 209	joliva@nccco.org
LaToya Brown	Office Manager/ Meetings Support	703-560-2391 ext. 219	lbrown@nccco.org
Yenny Caceres	Certification Exam Developer	703-560-2391 ext. 220	ycaceres@nccco.org
Eleni Carali	Administrative Assistant	703-560-2391 ext. 208	ecarali@nccco.org
Korey Crawford	Customer Service Representative	703-560-2391 ext. 204	cs@nccco.org
Makeda Evans	Customer Service Representative	703-560-2391 ext. 202	mevans@nccco.org
Dora Fisher	Human Resources Generalist	703-560-2391 ext. 203	dfisher@nccco.org
Paul Knapp	Publications Editor/ Webmaster	703-560-2391 ext. 212	pknapp@nccco.org
Lisa Maghraoui	Manager, Human Resources	703-560-2391 ext. 214	lmaghraoui@nccco.org
Robert Mahlman, MA, PMP	Director of Certification Programs	614-578-1557	rmahlman@nccco.org
Don Rubis	Comptroller	703-560-2391 ext. 211	drubis@nccco.org
Matt Shaw	Program Coordinator, Regulatory Affairs and Test Development	703-560-2391 ext. 210	mshaw@nccco.org
Tara Whittington	Program Manager	703-560-2391 ext. 206	twhittington@nccco.org
Dominick Yepes	Receptionist/ Administrative Assistant	703-560-2391 ext. 201	dyepes@nccco.org

Florida Regional Office

Name	Title	Phone	Email
Nancy Perry	Manager, Florida Office	727-449-8525 ext. 424	nperry@nccco.org
Judy Acevedo	Staff Associate	727-449-8525 ext. 432	jacevedo@nccco.org
Rita Bauwens	Staff Associate	727-449-8525 ext. 431	rbauwens@nccco.org
Lisa Boggeman	Senior Analyst	727-449-8525 ext. 495	lboggeman@nccco.org
Amanda Buckley	Supervisor	727-449-8525 ext. 427	abuckley@nccco.org
Christina Crosta	Senior Associate	727-449-8525 ext. 466	ccrosta@nccco.org
Trudie Dyer	Staff Associate	727-449-8525 ext. 428	tdyer@nccco.org
Elizabeth Greider	Staff Associate	727-449-8525 exr. 436	egreider@nccco.org
Donna Harrell	Staff Associate	727-449-8525 ext. 486	dharrell@nccco.org
Brian Kooi	Staff Associate	727-449-8525
Leeann Manlove	Senior Associate	727-449-8525 ext. 435	lmanlove@nccco.org
Missy Mannira	Supervisor	727-449-8525 ext. 452	mmannira@nccco.org
Janet Mathews	Staff Associate	727-449-8525 ext. 442	jmathews@nccco.org
Daphne McDonald	Staff Associate	727-449-8525 ext. 471	dmcdonald@nccco.org
Natasha Miller	Staff Associate	727-449-8525 ext. 439	nmiller@nccco.org
Kimberly Nickerson	Staff Associate	727-449-8525 ext. 485	knickerson@nccco.org
Ana Otiniano	Senior Associate	727-449-8525 ext. 429	aotiniano@nccco.org
Jerry Perry	Staff Associate	727-449-8525
Deborah Petkus	Administrative Assistant	727-449-8525 ext. 440	dpetkus@nccco.org
Kim Qualls	Senior Supervisor	727-449-8525 ext. 487	kqualls@nccco.org
Muriel Rehrer	Supervisor	727-449-8525 ext. 448	mrehrer@nccco.org
Abigail Rodriguez	Staff Associate	727-449-8525 ext. 441	arodriguez@nccco.org
Alexis Williamson	Staff Associate	727-449-8525 ext. 437	awilliamson@nccco.org
Francesca Zinkovitch	Item Bank Coordinator	727-449-8525 ext. 433	fzinkovitch@nccco.org

Western Regional Office

Name	Title	Phone	Email
John N. Zarian	General Counsel/ Director of Administration	801-363-2693 ext. 303	jzarian@nccco.org
Marc Hone	Director, Testing Services	727-449-8525 ext. 334	mhone@nccco.org
Erin Jones	Program Manager, Practical Exam Program	801-363-2693 ext. 301	ejones@nccco.org
Lauren Christensen	Staff Associate	727-449-8525 ext. 345	lchristensen@nccco.org
Rachel Green	Staff Associate	727-449-8525 ext. 318	rgreen@nccco.org
Gabrielle Grubaugh	Staff Associate	727-449-8525 ext. 316	ggrubaugh@nccco.org
Jaclyn Horrocks	Supervisor	727-449-8525 ext. 360	jhorrocks@nccco.org
Shyanne Jackson	Staff Associate	727-449-8525 ext. 320	sjackson@nccco.org
Ryan Keliipuleole	Program Integrity/ Legal Assistant	727-449-8525 ext. 310	rkeliipuleole@nccco.org
Christiana Kolberg	Receptionist	727-449-8525 ext. 314	ckolberg@nccco.org
Patrick Pacheco	Supervisor	727-449-8525 ext. 359	ppacheco@nccco.org
Casey Phillip	Staff Associate	727-449-8525 ext. 321	cphillip@nccco.org
Joy Reynolds	Coordinator, Practical Exams/Test Sites	801-363-2693 ext. 353	jreynolds@nccco.org
Cory Robinson	Staff Associate	727-449-8525 ext. 312	crobinson@nccco.org
Francesca Russo	Office Administrator	727-449-8525 ext. 365	frusso@nccco.org
Jeniel Shaw	Program Coordinator, Practical Exam Program	801-363-2693 ext. 302	jshaw@nccco.org
Mason Sheeran	Staff Associate	727-449-8525 ext. 319	msheeran@nccco.org
Misty Toon	Paralegal/Program Integrity Coordinator	727-449-8525 ext. 306	mtoon@nccco.org
Brenda Waid	Supervisor	727-449-8525 ext. 317	bwaid@nccco.org
Jennifer Warner	Senior Supervisor	727-449-8525 ext. 430	jwarner@nccco.org
Cassidy White	Staff Associate	801-363-2693 ext. 305	cwhite@nccco.org

California Regional Office

Name	Title	Phone	Email
Richard Thompson, CSP	Manager, California Affairs	209-206-5359	rthompson@nccco.org

Texas Regional Office

Name	Title	Phone	Email
Sam Rogers	Technical Coordinator/ Texas Affairs Representative	210-336-3920	srogers@nccco.org